Miroslav Janda, General Manager of Viessmann Slovakia
Viessmann wanted to enable customers and partners to search products based on partial or missing data. At the same time, X-Bot was supposed to relieve technicians from questions that have only administrative character and are holding them back from professional work. From a business perspective, Viessmann wanted to keep customers on the website and ensure qualification of leads so offers can react /respond to specific requirements of customers. The company wanted to innovate and start building competencies on progressive technologies.
times per month, X-Bot will offer assistance to customers
of customers per month X-Bot will help to solve the query
customers leave their contact thanks to X-Bot
- generates the necessary set of questions in real time
for each topic
/ search within manuals
according to the type of customer's problem
The extraordinary nature of the X-Bot solution is also proven by the fact that this product was awarded in the international Viessmann Awards competition and also won the Microsoft Awards for 2021!
„Our goal is to create a living space for future generations, and in this effort X-Bot became a member of our Viessmann family in Slovakia. It can relieve us of a lot of work. His achievements convince us that X-Bot is the right way for us.“
Tomáš Matušovič, Product Manager and support for digital products, Viessmann s.r.o.