ComAp

World market leader in control systems

Automation of technical support.
Efficient customer service in different time zones.
Intelligent search of parameters and functions in complex product families.
X-Bot effectively gives ComAp customers and employees access to the information they need to do their jobs. He is constantly improving, and his knowledge expands by every year. Thanks to X-Bot, conversational AI has become part of the company's innovation strategy.

What was needed

Using conversational artificial intelligence, X-Bot's task was to automate the most frequently repeated tasks in the company's technical support employees could free up their hands as much as possible and they could focus on creative work.

What X-Bot can do

  • Enables self-service for clients in all time zones.
  • Searches for hard-to-find technical information.
  • Helps customers to navigate within the company's complex product categories.
  • Recovers access passwords to systems on external devices.
  • Provides up-to-date product information from the company's ever-changing website.
  • Automates Tier 2 technical support processes.

The results

  • 1.
    Company growth while reducing support costs.
  • 2.
    The basic building block of the digital transformation of the company.
  • 3.
    Personalized communication with customers (relevant information to specific groups).
  • 4.
    Efficient access to complex information.
  • 5.
    Increasement of the efficiency of technical support.

Custom editor

Web chat

English

Parameters

Elastic-search

connected with NLP technologies

Connection to information systems

(password recovery on external device via bot)

Customer authentication

Customer satisfaction measurement

using NPS directly in the bot

What the client said

„We have started our cooperation with Xolution just recently, however since the beginning it had been clear that we were tuned to the same wave length. We are amazed by enthusiasm, effort, performance and professionalism of all members of their team. The cooperation on our X-Bot project moves performance and engagement of out whole whole our team to the higher level.“

František Poupě, Technical Support and Sales Support Manager, ComAp a.s.

ComAp a.s. is one of the world's leading manufacturers of generator control units used in hospitals, large banks and mines. The production of these independent energy sources is also supported by its own extensive research and development. In total, the company employs approximately 350 people working in 10 offices located in key regions of the world. Global coverage is also provided by a network of distributors, enabling the company to export products to more than 105 countries.

The best conversational AI solution

X-Bot for Comap won first place in the Microsoft Awards in the AI ​​category.

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